Refunds and cancellations
Eligibility, timeframes, deposits, no-shows, and how to request a refund.
Scope
This policy applies to the Swing Setup Intensive, Live Chart Review sessions, and Private Mentoring booked with Microservices Orchestration. It does not cover brokerage fees, market data subscriptions, or third-party software you purchase on your own.
Cooling-off and full refunds
If you cancel a paid booking in writing more than 14 days before the first session, we refund fees paid minus any non-recoverable room deposit already incurred, which we will itemise. Cancellations within 14 days of the first intensive evening or within 48 hours of a chart review or mentoring session are eligible for a partial refund of unused sessions only, as set out below.
Partial refunds
- Swing Setup Intensive: After night one begins, unused evenings may be credited toward a later intake rather than refunded in cash, except where Australian Consumer Law requires otherwise. If we cancel an intake, you may choose a full refund or a transfer.
- Live Chart Review: Cancelled with at least 48 hours’ notice — full refund. Inside 48 hours — 50% refund unless we can fill the slot.
- Private Mentoring: Unused sessions cancelled with at least 7 days’ notice are refundable; sessions already delivered are not.
Non-refundable items
- Completed chart review or mentoring hours
- Printed materials already prepared and delivered for an intensive seat you attended
- Administrative card fees on completed payments where the provider does not reverse them (we disclose this if it applies)
Deposits
Intensive deposits hold your place. If you withdraw more than 14 days before night one, the deposit is refundable. Inside 14 days, the deposit is retained unless we fill your seat, in which case we refund the deposit minus a AU$75 administration amount.
No-shows and rescheduling
Missing a chart review without notice is treated as a delivered session. Mentoring sessions may be rescheduled once per booking with at least 48 hours’ notice. Intensive evenings are not individually rescheduled; missed content is addressed through a later-intake seat for the missed night where capacity allows.
Work already started
Once a live session has begun, that session fee is earned. For mentoring packages, we calculate refunds on undelivered sessions only.
Materials
Setup sheets and journal templates supplied digitally remain yours to keep after a partial refund of unused sessions. Physical binders prepared for an intensive are not returned for refund once distributed.
How to request a refund
Email hello@microservicesorchestration.digital with your name, program, booking date, and reason. We confirm eligibility within five business days and process approved refunds to the original payment method within 10 business days of approval.
Contact
Microservices Orchestration
Level 18, 177 Pacific Highway, North Sydney NSW 2060
+61 2 8907 7200
hello@microservicesorchestration.digital